Product exchange/return
Terms of exchange/return of good quality goods
Observance of consumer rights is a mandatory condition of Demoda's work.
Consumer rights when purchasing a non-food product of appropriate quality:
- exchange a product of appropriate quality for a similar one, if the purchased product does not suit the shape, dimensions, style, color, size or cannot be used for its intended purpose for other reasons;
- purchase any other goods from the available range with a corresponding recalculation of the cost, if there is no similar product;
- to exchange the product for a similar one at the first arrival of the corresponding product for sale;
- terminate the contract and receive money back in the amount of the value of the returned goods.
Exchange period: within 14 days, excluding the day of purchase.
Exchange condition: - Rules for returning goods if the goods have not been used;
- its product appearance, consumer properties, seals, labels are preserved;
- the settlement document with the date of sale (e-mail about the purchase of the product in the Demoda online store) is saved.
The Demoda online store has the right to refuse returns if these conditions are not met.
Important!
The list of goods that are not subject to exchange (return) is approved by the Resolution of the Cabinet of Ministers of Ukraine of March 19, 1994 No. 172 "On the Implementation of Certain Provisions of the Law of Ukraine "On the Protection of Consumer Rights".
Consumer rights upon termination of the sales contract: settlements with the consumer are made based on the value of the product at the time of its purchase; the money paid for the goods is returned to the consumer on the day of termination of the contract; in case of impossibility to return the money on the day of termination of the contract - at another time as agreed by the parties, but no later than within seven days.
The exchange and return of goods is regulated by the Law of Ukraine "On the Protection of Consumer Rights", according to which the buyer has the right to return the goods to the seller within 14 days from the day of purchase. In the case of a customer's request to return or exchange the product, contact him as quickly as possible and specify the reason for the return/exchange of the product.
To return the product, agree with us on the method of returning the product and fill out the form
During the exchange of goods, in the application, indicate:
- order number under which the product was sold;
- code and value of the returned product;
In case of a disputed situation regarding the return, it will be necessary to provide the following information:
- screenshots from the postal service office;
- full list of documentation to order;
Warranty period
This is the period during which the buyer can send us the goods ordered from us for an exchange or for a refund.
The warranty period must be specified in the warranty card or in another document attached to the product.
Also, the warranty period must be specified in the product description.
If, as a result of the buyer's warranty claim, you made a refund or exchange, then such an order is considered completed, and no recalculation or commission refund is made for it.